Cracked tiles are they the Installers Fault?

 
Homeowners say stone tiles are cracking because the Flooring Contractor did not use an Anti-Fracture Membrane.
We looked at 3000 pages of discovery. We cored the concrete and test it.

Mesh

We found that the concrete slabs had not been properly installed. Upon investigating all of the components of the floor materials, we found that the size of the cracks exceeded the limitations of crack suppression membranes which are used for shrinkage cracks.

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